Which means that unlike most conversational databases, CANDOR didn't just encode their words, which were transcribed automatically, by digital algorithms. The researchers paired volunteers, people who had never met each other, and asked them to hop on Zoom for half an hour about any old thing - with Record turned on. Reece and his colleagues examined more than 1,600 conversations - some 850 hours and 7 million words total. It's called CANDOR, short for Conversation: A Naturalistic Dataset of Online Recordings. The result is the largest-ever database of one-on-one Zoom conversations. "What kind of dynamics could we capture?" Was it something about what people said, or how they said it? Was it the way they sounded, what their faces looked like? "We decided: OK, the first thing we wanted to do is just see conversation writ large," Reece says.
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So Reece wondered whether it might be possible to crack open that black box and learn why those conversations were working.
All we know is, when our members come out they're like, 'That was great, I want to do it again.' It's sort of a black box what's going on in there." But there was one problem: "We don't record those calls. "We basically connect people on Zoom calls to have one person help another person be happier at work," he says. He knew from his job that video chats could be good. That's the idea that struck Andrew Reece, the lead scientist at BetterUp Labs, the research arm of the big online coaching company. This seems like something science could fix, doesn't it? But first we'd have to get past the vibes and understand what's actually bad - or maybe even good? - about video chat. The researchers hypothesized that something about the scant 30- to 70-millisecond delay in Zoom audio disrupts whatever neural mechanisms we meatbags use to get in sync with one another, that magic that creates true dialogue. Conversational turns - handing the mic back and forth between speakers, as it were - exhibited similar delays. In a study last year, people who were face-to-face responded to yes/no questions in 297 milliseconds, on average, while those on Zoom chats took 976 milliseconds. Everyone is accounted for, but no one feels present. You overlap and interrupt the person you're talking to, and they don't seem to be listening. No matter how good your internet connection is, the personal connection rarely clicks.
Zoom sucks, right? If you've spent any time on it - or any other video-chat app - you've probably felt it. Account icon An icon in the shape of a person's head and shoulders.
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